What is UniDesk?

UniDesk is an ITIL based service management solution for Further and Higher Education. UniDesk is available as a web based shared service with SSO. The service includes:

  • A Service Desk using TOPdesk software
  • Self service incident logging and knowledge management
  • Integrated ITIL compliant Incident, Problem, Change and Release processes
  • Configuration Management and Service Level reporting

UniDesk Module Offering

TopDesk white paper, explaining UniDesk and its benefits.

UniDesk Technical Requirements


Interested in becoming a member?

12 Good reasons to choose UniDesk


Introducing Our Newest Service Member

We are delighted to announce that the University of Highlands and Islands (UHI) has become the newest member of our UniDesk family, bringing our service membership total to nine.

UHI is the UK’s only fully tertiary educational institute, delivering School Link, FE, HE and Research with 13 Academic Partners.  Covering a geographical area the size of Belgium, from Shetland to the Scottish Borders, the partnership has over 80 campus sites and serves a user base of approximately 40,000 users.

Mike Burns, Customer Service Manager for UHI’s Learning and Information Services says that bringing UHI into UniDesk, with their 13 Academic Partners, will be a game changing approach to their service delivery model.

“UniDesk will help UHI with delivering equivalence of support experience across all of our user base – be it at one of our city campus sites in Inverness or Perth to a remote learning centre in Shetland or Argyll. With the support from the Service Management team and the engaged UniDesk community, UHI are confident the UniDesk platform will help us achieve our strategic aims.”


The Partners

UniDesk has been developed in partnership by Abertay, Edinburgh and St Andrews Universities. St Andrews and Edinburgh have worked together on call management provision for over 10 years. The partnership shares the cost of the service and directs service strategy and development and offers the service to members. Costs are reasonable and transparently based on institutional size. Furthermore, UniDesk can help simplify procurement.


Pricing and Procurement Options

UniDesk Institutional Pricing 2017/18

UniDesk Procurement Information


New Members

New members are always welcome. If you would like to learn more please contact UniDesk Service Management.

University of Abertay The University of Edinburgh University of St Andrews Sheffield Hallam University Ulster University Stirling University Edinburgh Napier University Durham University

UniDesk is delivered in partnership with TOPdesk
TOPDesk, Service Management Simplified