What is UniDesk?

UniDesk is an ITIL based service management solution for Further and Higher Education. UniDesk is available as a web based shared service with SSO. The service includes:

  • A Service Desk using TOPdesk software
  • Self service incident logging and knowledge management
  • Integrated ITIL compliant Incident, Problem, Change and Release processes
  • Configuration Management and Service Level reporting

UniDesk Module Offering

TopDesk white paper, explaining UniDesk and its benefits.

Interested in becoming a member?

12 Good reasons to choose UniDesk


UniDesk Annual Conference 2018

Our next UniDesk community event will be our annual UniDesk conference to be held in Edinburgh on the 13th of June. We have a fantastic line up of events planned with presentations on the benefits of Quick Calls and the new Self Service Portal with great examples from our members and the new Asset Management module and the API from TOPdesk. We are also delighted to welcome our guest speaker Ruth Drysdale, Senior Co-Design Manager at JISC, who will be discussing data analytics and user experience.

We will be tweeting in the run up to the conference and during the event using #unidesk2018 so please follow us @UniDesk_SM.


The Partners

UniDesk has been developed in partnership by Abertay, Edinburgh and St Andrews Universities. St Andrews and Edinburgh have worked together on call management provision for over 10 years. The partnership shares the cost of the service and directs service strategy and development and offers the service to members. Costs are reasonable and transparently based on institutional size. Furthermore, UniDesk can help simplify procurement.

Pricing and Procurement Options

UniDesk Institutional Pricing 2017/18

UniDesk Procurement Information

New Members

New members are always welcome. If you would like to learn more please contact UniDesk Service Management.

University of Abertay The University of Edinburgh University of St Andrews Sheffield Hallam University Ulster University Stirling University Edinburgh Napier University Durham University

Unidesk is delivered in partnership with TOPdesk
TOPDesk, Service Management Simplified