Why UniDesk?

ITIL Aligned ITSM

We've developed shared ITIL based processes and guidance for Incident, Problem and Change Management that are configured within UniDesk

User Community Focused

Join a friendly user forum for educational institutions, to promote knowledge sharing, continual improvement and friendly working relations.

Shared Best Practice

The in-built ITIL aligned processes and wealth of experience from across the Education sector ensure that we deliver best practice to all our members.

Simple Affordable Pricing

To keep things simple we've used the JISC sizing model to base pricing on institutional size.

Streamlined Implementation

The UniDesk package delivers a fully configured Service Management solution at the point of go live. All you need is to personalise the environment and it's good to go. 

Scalable for the Future

There is no limit on scaling usage for all our members regardless of size. UniDesk is not just for IT, it can be used across all professional services departments as your service grows.

Our Members

UniDesk is delivered in partnership with TOPdesk