What is UniDesk?

UniDesk is an ITIL based service management solution for Further and Higher Education. UniDesk is available as a web based shared service with SSO. The service includes:

  • A Service Desk using TOPdesk software
  • Self service incident logging and knowledge management
  • Integrated ITIL compliant Incident, Problem, Change and Release processes
  • Configuration Management and Service Level reporting

TopDesk white paper, explaining UniDesk and its benefits.

Interested in becoming a member?

12 Good reasons to choose UniDesk


UniDesk User Group

Our next UniDesk community event will be held on the 27th November, hosted by University of Edinburgh. We are looking forward to giving our members an opportunity to see our new and improved Quick Call application.

User Group 27/11/17 Agenda

Self Service Training Event

To support our members with their transition and preparations for launching the new and improved self-service portal we are offering our members the opportunity to attend a training event on the 11th December 2017. The event will be hosted at the University of Edinburgh and facilitated by TOPdesk.

Please RSVP by 21st November to book your place.

Availability Statistics

UniDesk Availability (externally monitored)


The Partners

UniDesk has been developed in partnership by Abertay, Edinburgh and St Andrews Universities. St Andrews and Edinburgh have worked together on call management provision for over 10 years. The partnership shares the cost of the service and directs service strategy and development and offers the service to members. Costs are reasonable and transparently based on institutional size. Furthermore, UniDesk can help simplify procurement.

Pricing and Procurement Options

UniDesk Institutional Pricing 2017/18

UniDesk Procurement Information

New Members

New members are always welcome. If you would like to learn more please contact UniDesk Service Management.

University of Abertay The University of Edinburgh University of St Andrews Sheffield Hallam University Ulster University Stirling University Edinburgh Napier University Durham University

Unidesk is delivered in partnership with TOPdesk
TOPDesk, Service Management Simplified