We've developed shared ITIL based processes and guidance for Incident, Problem and Change Management that are configured within UniDesk
Join a friendly user forum for educational institutions, to promote knowledge sharing, continual improvement and friendly working relations.
To keep things simple we've used the JISC sizing model to base pricing on institutional size.
The UniDesk package delivers a fully configured Service Management solution at the point of go live. All you need is to personalise the environment and it's good to go.
There is no limit on scaling usage for all our members regardless of size. UniDesk is not just for IT, it can be used across all professional services departments as your service grows.
UniDesk is delivered in partnership with TOPdesk