Enter a valid UniDesk reference

UniDesk Reference Formats

Calls

I161225-0123

Call references are made up of 3 elements:

  • The letter 'I' (for Incident).
  • The call date in 6 numbers (YYMMDD).
  • A hyphen and 4 number reference. E.g. -0123

Problems

P1612-012

Problem references are made up of 3 elements:

  • The letter 'P' (for Problem).
  • The month raised in 4 numbers (YYMM).
  • A hyphen and 3 number reference. E.g. -012

Changes

C1612-012

Change references are made up of 3 elements:

  • The letter 'C' (for Change).
  • The month raised in 4 numbers (YYMM).
  • A hyphen and 3 number reference. E.g. -012

Change Activities

A1612-012

Activity references are made up of 3 elements:

  • The letter 'A' (for Activity).
  • The month raised in 4 numbers (YYMM).
  • A hyphen and 3 number reference. E.g. -012