Annual UniDesk Conference 10th - 11th June 2019

This year we are travelling to Inverness for our 4th Annual UniDesk Conference which will be held in conjunction with one of our newest members, the University of the Highlands and Islands (UHI). The conference will take place on the 11th of June and our venue is the Centre for Health Science located within the grounds of Raigmore Hospital.

The conference has presentations from our community members, a guest speaker from ITSM Zone who will provide an insight into the changes ITIL4 will bring and our technology partner TOPdesk will be presenting on the TOPdesk roadmap.

An Evening of Sea life, Supper and Socialising

We would also like to welcome you to our pre-conference entertainment on the evening of the 10th of June. The event is a great opportunity to share your experiences within HE with the wider UniDesk community. Please join us for a drinks and nibbles reception at Inverness Marina before we set sail on the scenic Moray Firth for some local sea life spotting! Our Highland cruise will be followed by an evening dining in one of Inverness’s most picturesque riverside locations.

UniDesk Conference 2019 venue collage

Booking Now Closed

Booking for this year’s conference has now closed. We look forward to welcoming everyone to the events on the 10th and 11th June.

We will be tweeting in the run up to the conference using hashtag #unidesk2019 so please follow us on @UniDesk_SM .

See you in Inverness.

The UniDesk Team

UniDesk conference 2019 accomodate collage


The conference delegate fee includes accommodation at Osprey House within Beechwood Campus for those that wish to stay overnight in Inverness on the evening of 10th June. To reserve a room please select this option when making your booking.

Osprey House offers the following amenities:

  • Single en-suite room
  • Access to shared kitchen and living area
  • Tea/Coffee making facilities
  • Linen and towels provided
  • Free Wi-Fi
  • On site laundry
  • On site parking provided

Breakfast will be provided at the Conference venue, a short 10-15 minute walk from Osprey House, between 8:30am – 9:15am


09:30 - 09:45



09:45 - 10:00


John Maher
University of the Highlands and Islands

10:00 - 10:10

Chair's Address

Dawn Dodd & Catherine Hetherington
University of Edinburgh

10:10 - 10:45

Bridging the Divides in UHI Service Management

Mike Burns
University of the Highlands and Islands

10:45 - 11:00

UniDesk as a Shared Service

Norice Bain

11:00 - 11:15



11:15 - 12:00

ITIL 4 - What’s New and What To Do

Claire Agutter

12:00 - 12:30


Lisa McDonald
University of Edinburgh

12:30 - 13:00


Served in Mezzanine

13:00 - 13:30

Conference Stands

University of Edinburgh

13:30 - 14:15

TOPdesk Roadmap & Demo

Sumit De

14:15 - 14:35

Update from the Board

Mark Ritchie
University of Edinburgh

14:35 - 14:45

Conference Close

Dawn Dodd & Catherine Hetherington
University of Edinburgh