Events

Annual UniDesk Conference 10th - 11th June 2019

This year we travelled to Inverness for our 4th Annual UniDesk Conference which was held in conjunction with one of our newest members, the University of the Highlands and Islands (UHI). The conference took place on the 11th of June at the Centre for Health Science. 

The conference included informative presentations from our community members, a guest speaker from ITSM Zone who provided an excellent insight into the changes ITIL4 will bring and our technology partner TOPdesk presented on the exciting new developments from the TOPdesk roadmap.

An Evening of Sea life, Supper and Socialising

We welcomed our delegates, in true Highland style, to our wonderful pre-conference entertainment on the evening of the 10th of June. The event is always a great opportunity to share member experiences within HE with the wider UniDesk community. Our evening kicked off with a drinks and nibbles reception at Inverness Marina before we set sail on the scenic Moray Firth for some local sealife spotting! And our trip did not disappoint with dolphins spotted off the Black Isle. Our Highland cruise was followed by evening dining in one of Inverness’s most picturesque riverside locations.

UniDesk Conference 2019 venue collage
CONFERENCE AGENDA

09:30 - 09:45

Arrival

Registration

09:45 - 10:00

Welcome

John Maher
University of the Highlands and Islands

10:00 - 10:10

Chair's Address

Dawn Dodd & Catherine Hetherington
University of Edinburgh

10:10 - 10:45

Bridging the Divides in UHI Service Management

Mike Burns
University of the Highlands and Islands

10:45 - 11:00

UniDesk as a Shared Service

Norice Bain
APUC

11:00 - 11:15

Break

Refreshments

11:15 - 12:00

ITIL 4 - What’s New and What To Do

Claire Agutter
ITSM Zone

12:00 - 12:30

ITIL at UoE

Lisa McDonald
University of Edinburgh

12:30 - 13:00

LUNCH

Served in Mezzanine

13:00 - 13:30

Conference Stands

University of Edinburgh
TOPdesk
ITSM Zone

13:30 - 14:15

TOPdesk Roadmap & Demo

Sumit De
TOPdesk

14:15 - 14:35

Update from the Board

Mark Ritchie
University of Edinburgh

14:35 - 14:45

Conference Close

Dawn Dodd & Catherine Hetherington
University of Edinburgh

Download Conference Presentations

UniDesk 2019 Slideset