What is UniDesk?

UniDesk is an ITIL based shared service. It is available using Shibboleth over the web for Higher and Further Education. The service includes:

  • A Service Desk using TOPdesk software
  • Self service incident logging and knowledge management
  • Integrated ITIL compliant Incident, Problem, Change and Release processes
  • Configuration Management and Service Level reporting

TopDesk white paper, explaining UniDesk and its benefits.

Upcoming Events

UniDesk Annual Conference

9th-10th August

This year we will be hosting our conference at Durham University who are our newest member. We are planning a great day including presentations on UniDesk modules and best practice; ask the experts including TOPdesk and a very special guest speaker.

We are also planning a pre-conference evening cruising along the River Wear with music, munching and mingling!

Booking for this year's conference is now closed but you can follow all the action from the event as it happens via twitter @UniDesk_SM and #unidesk2017.


UniDesk Conference 2017

12 Good reasons to choose UniDesk

Externally monitored availability


The Partners

UniDesk has been developed in partnership by Abertay, Dundee, Edinburgh and St Andrews Universities. St Andrews and Edinburgh have worked together on call management provision for over 10 years. The partnership shares the cost of the service and directs service strategy and development and offers the service to members. Costs are reasonable and transparently based on institutional size. Furthermore, UniDesk can help simplify procurement.

New members are always welcome. If you would like to learn more please contact UniDesk Service Management.

University of Abertay, Dundee The University of Edinburgh University of St Andrews Sheffield Hallam University Ulster University Stirling University Edinburgh Napier University Durham University

Unidesk is delivered in partnership with TOPdesk
TOPDesk, Service Management Simplified