UniDesk Annual Conference 2018

Annual UniDesk Conference 12th - 13th June 2018

Our third UniDesk Annual Conference returned to Edinburgh and was located at the OutReach Centre right in the heart of our historic Scottish capital city.

Our conference was enriched by our community sharing their experiences of developing Self Service Portals in UniDesk and we learned how data from our unique solution Quick Calls helped with a business case to develop a new WiFi solution at Edinburgh. We were also joined by guest speakers from JISC and TOPdesk, our technology partner, on their new Asset Management offering and API.

An Evening of Haunting, Hunting & Hospitality

Our spooky pre-conference entertainment commenced with a ghost tour of Edinburgh’s old town. A perfect setting as it is steeped in stories of the paranormal. We took in the historic features of the Royal Mile before visiting the underground vaults of Edinburgh to hear of ghostly encounters.  

Our evening concluded with food and drinks in Holyrood 9A and a chance to socialise and network with the UniDesk family  in an informal setting. 

 We also welcomed potential new UniDesk members from RCA, UHI and Malta who flew in especially to join our conference.

TOPdesk kindly sponsored our event which was enjoyed by all our community as a way to get to know each other in a fun and informal environment.



09:30 - 09:45



09:50 - 10:00


Mark Ritchie
University of Edinburgh

10:00 - 10:10

Chair's Address

Dawn Dodd & Catherine Hetherington
University of Edinburgh

10:10 - 10:40

An Introduction to the New Asset Management

Will Sibley

10:40 - 11:10

Quick Calls - A Driver for Change

Rad Sargeant
University of Edinburgh

11:10 - 11:25



11:30 - 12:10

Engaging Students in their Digital Experience

Ruth Drysdale

12:15 - 12:45

Self Service Showcase Session

Craig Shilliday
University of Ulster

David Gillespie & Andy Scott
University of Durham

12:45 - 13:25


Served in Levels Cafe

13:30 - 14:00

Ask The Experts

Universities of Edinburgh, Durham & Ulster

14:00 - 14:30

Future Developments

Willie Mitchell
University of Edinburgh

14:30 - 14:50


Martijn van de Bovenkamp

15:00 - 15:30

Drinks Reception & Quiz

Alex Carter
University of Edinburgh Quizmaster