12 Good Reasons to Choose UniDesk

We know that every hour is precious to your business. Our hosted service ensures proven quality at minimal cost. Maximise your resource value by freeing up your team to deliver excellence for your staff and students

1 A commitment to great customer service and sharing

As service professionals in education, we're committed to learning and sharing best practice based on ITIL standards. Our own business relies on UniDesk for IT, academic and corporate business support across the University.

2 Robust, reliable and quick

We've over a decade's experience in managing shared services within Higher Education, and handling capacity, resilience and operational maintenance for partners. Our managed environment saves you substantial costs and effort with consistent service availability above 99.9% 24x7.

All UniDesk sites are monitored by the site24x7 external Website Monitoring Service and we publish our availability information.

3 Prioritise your needs and we'll make it happen

We'll coordinate participation enabling you to vote and influence change. Service improvements will be transparent, managed without cost or risk for our members.

4 You'll have unlimited service usage

We've worked with our supplier to ensure no limit on scaling usage for all your institutions needs. Members use UniDesk to support many aspects of their work beyond IT including: Registry, Finance, Library, Accommodation Services.

5 You're in good company

Join a friendly user forum for educational institutions, to promote knowledge sharing continual improvement and friendly working relations.

6 Successfully proven with existing institutions

The UniDesk service is used to resolve 40-50 thousand incidents each month across:

  • The University of Abertay Dundee
  • The University of Edinburgh
  • The University of St. Andrews
  • Sheffield Hallam University

7 Backed by TOPdesk: a quality service and trusted brand

We've had a great experience of working with our supplier, TOPdesk. Their software is ITIL v3 compliant. They're quick to help, and value the UniDesk partnership, whose members benefit from premium support and license discounts.

8 Simple, affordable pricing, offering financial stability

To keep things simple we've used the JISC sizing model to base pricing on institutional size. The prices are not intended to be commercial, but to enable costs to be reduced for everyone as the service grows.

9 Use process best practice, pre configured for education

The UniDesk partners have developed shared ITIL based processes and guidance for Incident, Problem and Change Management. We've configured these within UniDesk, and manage continual improvement through our inclusive service governance. Our ITIL qualified expert trainers can help you build your service management capacity, offering training as you need it.

10 No new ID's and passwords

We've deployed Shibboleth authentication for UniDesk partners, enabling separate environments for you to work securely, yet allowing users to login using their normal credentials.

11 Simplified procurement

We've prepared the ground through market publicity and service documentation, so that UniDesk can be procured with ease and assurance. Whilst you must assure yourself that your procurement process suits your institution, we believe you may be able to use a light weight single source justification route to procure.

12 A service that's easy to use and quick to get started

We will set up and configure the UniDesk environment with you. All this experience will help you get started much more quickly with minimal fuss, and is all included in the price.

University of Abertay The University of Edinburgh University of St Andrews Sheffield Hallam University Ulster University Stirling University Edinburgh Napier University Durham University

Unidesk is delivered in partnership with TOPdesk
TOPDesk, Service Management Simplified