About Us
THE EXPERTISE
Our People
HEFESTIS is a non-for-profit shared service organisation, jointly owned by members across the University and Colleges sector and beyond. It provides qualified, sector experienced subject matter experts in service management with over 30 years’ experience directly within the education sector to run and manage the UniDesk service. Our previous roles in the sector include.
- Service Delivery Manager
- Service Desk Manager
- Service Operations Manager
- Major Incident Manager
- Project Manager
- Business Analyst
- Technical Service Lead
- Service Desk Lead
Our range of experience helps us to connect and relate with the sector allowing us to manage and implement service management principles in a success manner. With our extensive experience, we can tailor how service management can be successful in an institution but more importantly, how to maximise its value.
As part of the membership, member institutions are also required to make a positive contribution to the maintenance and development of the Service. The membership is based on mutual trust and support, is a not-for-profit arrangement and is not provided to any member institution on a commercial basis.
WORKING TOGETHER
Our Work
We offer the ability to streamline workloads and offer you the chance to tailor a platform to your specific business needs. Our team helps guide you through the process and provide on-hand support.
Click below to find out more about what we offer.
